Skip to content
Advertisement
Log in 
  • Do you need permission?
  • Planning
  • Building control
  • Services and information
  • England
  1. Welcome to Planning Portal
  2. Services and information
  3. Help
  4. Frequently Asked Questions
  5. Applications
  6. Payment
  7. What should I do if there is a problem with my online payment for an application?

What should I do if there is a problem with my online payment for an application?

If you are experiencing difficulty using the Planning Portal website to make a payment for a planning or building control application, you can contact our Support Team by emailing support@planningportal.co.uk1 or call 0333 323 4589.

  1. mailto:support@planningportal.co.uk


  • About the Planning Portal
  • Services and information
  • Help
  • Accessibility statement
  • Cookie notice
  • Website Terms and Conditions

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.