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  1. Welcome to Planning Portal
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  4. Frequently Asked Questions
  5. Applications
  6. Payment
  7. What should I do if there is a problem with my online payment for an application?

What should I do if there is a problem with my online payment for an application?

If you are experiencing difficulty using the Planning Portal website to make a payment for a planning or building control application, you can contact our Support Team by emailing support@planningportal.co.uk1 or call 0333 323 4589.

  1. mailto:support@planningportal.co.uk

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    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.