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  1. Welcome to Planning Portal
  2. Services and information
  3. Help
  4. Frequently Asked Questions
  5. Applications

Applications

Applications Related questions

  • Can I amend a submitted application?
  • Can I buy a map on the Planning Portal?
  • Can I complete a planning application offline?
  • Can I view information for Wales on the Planning Portal (or link specifically to it)?
  • Do I pay VAT on planning application fees?
  • How can I tell if any of my documents have failed to upload?
  • How do I access my recently submitted planning applications?
  • How do I access my saved applications on the Planning Portal?
  • How do I apply for a Lawful Development Certificate?
  • How do I change my password?
  • How do I change my registered email address?
  • How do I choose more than one property from the 'Address Search'?
  • How do I create a building control account?
  • How do I enter my site location if I cannot find it using a postcode (or my site has no postcode) and I do not know the grid reference?
  • How do I make a payment for my planning application?
  • How do I re-submit a revised application that has already been determined?
  • How do I replace a file that I have already uploaded?
  • How do I reset my building control password?
  • How do I start a planning application on the Planning Portal?
  • How do I submit a building control application?
  • How do I subscribe to or unsubscribe from the Planning Portal’s weekly newsletter?
  • How do I upload a document type to an application that is not listed?
  • How do I view progress on an application?
  • How much does a planning application cost?
  • I want to send everything by post. Do I still need to upload any information in the supporting documents section?
  • I'm a 'professional user' and I can't find my applications
  • I've forgotten my password
  • I’m having trouble creating a password
  • I’ve been automatically logged out of the application service
  • Incorrect details are auto-populating my application form, how do I amend them?
  • Is my information saved automatically as I complete an application?
  • Is the Planning Portal compliant with the European Union’s Privacy and Communications Directive on cookies?
  • My account has become locked
  • My application isn’t displaying the latest saved information
  • What details and specifications are there for supporting documents?
  • What do the different statuses on the 'My Applications' screen mean?
  • What file formats are accepted for online planning applications?
  • What forms are required for my application?
  • What is JavaScript and how can I make sure it is enabled?
  • What is the Agricultural Holdings Certificate?
  • What is the difference between a location plan and a site plan?
  • What should I do if there is a problem with my online payment for an application?
  • What should I enter in the 'document comments' field when uploading a document?
  • What types of applications are there?
  • Where can I access the household application notice and notices 1 and 2 on the Portal?
  • Where can I find the Material Amendments form?
  • Where can I find the Non-Material Amendments form?
  • Who will receive a copy of the decision and will it be made available online?
  • Why are the ‘Interactive Guides’ not showing when I try to view them?

Sub-categories of Applications

  • Payment
  • Planning applications
  • Site boundary and location plan


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    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

    The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.